Boston Electric Boats is hiring! We are searching for an outgoing and energetic Lead Dock Hand to join our team. The ideal candidate will have previous work experience leading a team in a fast paced and customer service focused environment. If you love meeting new people and showing off your hospitality skills this could be the perfect position for you. This role is a unique blend of hands-on operations, guest interaction and team leadership.
If you love the idea of working on the water and working with boats while helping create an unforgettable experience for guests, then we would love to hear from you, so apply today and we’ll be in touch! Here are some reasons you might consider joining our team.
- Work outside
- Be on the water
- Be in the city
- Be part of a team
- Opportunity for growth
- Spring/summer/fall season
- Competitive pay plus gratuities
WHO ARE WE?
Entering our 4th season, Boston Electric Boats offers electric boat rentals & charters on Boston Harbor; a new and unique way for people to experience private boating in Boston. We continue to strive for a top-quality guest experience from our digital presence to the personal interaction with our team to the cleanliness of our boats.
ROLE RESPONSIBILITIES & EXPECTATIONS
The Lead Dock Hand plays a major role in the daily operations, from leading a team of Dock Hands in the boat handling, prep work and detailed cleaning to reviewing the daily schedule and planning of daily requirements. The Lead Dock Hand prioritizes the guest experience through presenting to each group of guests a clear welcome, overview, safety tutorial, and practice loop demonstration, all in a professional manner following the BEB customer service guidelines. The Lead Dock Hand is expected to represent BEB as a brand ambassador on and off the dock.
For success in this position candidates must have exceptional customer service skills, be extremely organized with strong attention to detail and be able to work well both as part of a team and individually. Our Lead Dock Hand wears many hats: host, electric boat expert, instructor, safety officer, team leader, coach, professional cleaner, brand ambassador and of course BEB badass! The Lead Dock Hand reports directly to the owner of the company; open and consistent written and verbal communication is vital for success in this role and for the success of the operation.
HOURS & COMPENSATION
The hours for this position may vary based on scheduled weekly bookings and will include a combination of weekdays and weekends. Consistent weekend availability is required. This is a part-time position with weekly hours expected to be within the 30-40hr+ range. This is a seasonal position starting in April and running through October. The compensation for this position ranges from $20-24 per hour along with the opportunity for added compensation from customer gratuities.
SKILLS & SPECIFICATIONS
Comfortable presenting to groups of up to 12+
Strong verbal communication
Team leader & coach
Strong work ethic
Attention to detail
Works well in a fast-paced environment
Ability to lift 50lbs
In order to be considered candidate must be eligible to work and have at least 2-3 years of previous work experience. A dynamic position like this requires a warm, outgoing personality and the ability to shift gears quickly from a guest service focus to an operational focus along with coaching others while maintaining a high level of professionalism and positivity.
2-3+ years of customer service experience
College degree or currently studying
Experience coaching or leading a team
Experience cleaning/detailing of any kind
Experience driving or sailing a boat preferred but not necessary